FAQs

What areas do you cover?

We are based in Barnes but cover most areas in West London – including but not limited to Hammersmith, Putney, Mortlake, Sheen, Kew, Richmond, Chiswick and St Margarets. If in doubt, please get in touch and we’ll do our best to help you out!

Are you insured?

Chloe is insured with Petplan Sanctuary. The insurance policy covers the following:

Public Liability – £5,000,000

Professional Indemnity – £100,000

Loss/Theft of keys – £10,000

Care Custody & Control of Animals – £1,250

Custodial Responsibility – £10,000

Can you feed my cat whilst walking my dog?

In a word, yes. Riverside Pets charges by time – therefore we can do whatever you and your pets want (within reason!) for the time we are with you.

Can you fill up my fridge for when I get back from holiday?

Likewise, in a word – yes! Riverside Pets is a service company, so we will do whatever we can to make your life easier. Again, we will charge by the half hour and will simply invoice you for the cost of the groceries.

Can you give medication?

Chloe does not have any veterinary qualifications, but she does have experience and would be happy to help out with this. If you would like Chloe to dispense medication to your pet, she will require written confirmation that this is the case along with exact details of dosages, etc.

What if my pet is unwell?

We will have the details of your vet and pet insurance plan (if you have it) on file.  As part of our initial consultation, we will agree on a plan in case of an emergency.  Where possible, we will endeavour to get in touch with you first before transporting your pet to the vet if necessary. This would be charged at the normal rate.

Does it really take a minimum of 30 minutes to feed my pet?

We probably could whizz in and out in about 15 minutes, but pets – cats and dogs especially – tend to like a little bit of extra love and attention. We also do more than just feed your pet. Unless otherwise agreed, our visits generally follow this pattern:

– Say hello and have a little cuddle

– Top up food and water bowls, cleaning up any spillages

– Clean up litter tray (making a note of contents if necessary)

– Check everywhere in the home the pet has access to for safety and any nasty surprises

– Playtime and/or cuddles

– Domestic tasks, such as collecting the mail and drawing the curtains in the evening to make it look as if someone is home

– Leaving everything and everyone safe and secure

If you have any other questions that are not covered here, please get in touch with us.

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